Admin Table of Contents

Follow along to set up your bot and agents.

Define generic responses for your bot.

Set location-specific details for your bot.

Create direct links for Google Reviews.

Connect your apps like Slack and HubSpot.

Manage user roles and permissions.

Define escalation groups for your bot.

Schedule agents for live chat support.

Organize groups for SMS notifications.

Send SMS campaigns to your customers.

Customize your bot's design and behavior.

Optimize the secondary menu for better options.

Install your bot on your website or platform.

Create QR codes for easy bot access.

Keep your team informed about bot updates.

Set up email notifications for transactions.

Reset links for transcript access.

Track questions customers ask the bot.

Review live chat interactions handled by agents.