---
title: Customizing Bot Responses
description: How to tailor your bot's responses to your specific needs.
---

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1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en)
3. [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex)

# Customizing Bot Responses

## How to tailor your bot's responses to your specific needs.

To ensure your chatbot provides the best possible customer experience, you need to equip it with the right information. This involves customizing the responses it delivers to various user queries.

#### **How to Customize Responses:**

1. Navigate to **Property Manager.**
2. Go to the **Cortex** tab.
3. Starting from the **Access** page, work your way down through the worksheets.
4. Review the default responses provided.
5. **Customize** any responses that don't align with your business by editing the text fields.

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Oct-31-2024-03-17-29-2746-PM.png?width=688&height=476&name=image-png-Oct-31-2024-03-17-29-2746-PM.png)

❗️ Thoroughly review all worksheets under the Cortex tab to ensure your chatbot provides accurate and relevant information to your users.

#### Using Variables

To access a list of available variables in swivl to personalize your bot's responses, simply type the "#" symbol. This will allow you to enhance your chatbot's interactions with users. Here’s an example: try typing "#phone" to pull up the list of available phone numbers.

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Mar-05-2025-01-52-10-4341-PM.png?width=2336&height=1448&name=image-png-Mar-05-2025-01-52-10-4341-PM.png)

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