Using swivl
Go to Studio
Performance & Analytics
Getting started
For Admins
For Agents
Set Up your Bot
Roles & Permissions
Password Resets
Property Manager
Details
Cortex
Groups & Locations
Chatbot Setup
Installing your Bot
Advanced
Escalations (Live Conversations)
Agent Profile & Availability
Handling Live Chats
Notifications
FMS Integrations
Connecting your FMS
Leads
SMS & Automated Sequences
Troubleshooting
Reputation Management
spot.is (QR codes)
Payments
Performance & Analytics
Analyzing Customer Behavior
Connecting Apps
Resources
Notifications
Contact Us
Voice
Cortex
Chatbot Topics
Back to home
Using swivl
Performance & Analytics
Getting started
For Admins
For Agents
Set Up your Bot
Roles & Permissions
Password Resets
Property Manager
Details
Cortex
Groups & Locations
Chatbot Setup
Installing your Bot
Advanced
Escalations (Live Conversations)
Agent Profile & Availability
Handling Live Chats
Notifications
FMS Integrations
Connecting your FMS
Leads
SMS & Automated Sequences
Troubleshooting
Reputation Management
spot.is (QR codes)
Payments
Performance & Analytics
Analyzing Customer Behavior
Connecting Apps
Resources
Notifications
Contact Us
Voice
Cortex
Chatbot Topics
Performance & Analytics
Monitoring Performance
Reviewing Agents' Live Chats
Monitoring Customer Questions (Interactions)
📈 Analytics in swivl
Analyzing Customer Behavior
Google Analytics
(Advanced) Importing tags into your GTM container
(Advanced) Setting up Custom Dimensions
How to create custom reports in Google Analytics