Using swivl
Go to Studio
Escalations (Live Conversations)
Getting started
For Admins
For Agents
Set Up your Bot
Roles & Permissions
Password Resets
Property Manager
Details
Cortex
Groups & Locations
Chatbot Setup
Installing your Bot
Advanced
Escalations (Live Conversations)
Agent Profile & Availability
Handling Live Chats
Notifications
FMS Integrations
Connecting your FMS
Leads
SMS & Automated Sequences
Troubleshooting
Reputation Management
spot.is (QR codes)
Payments
Performance & Analytics
Analyzing Customer Behavior
Connecting Apps
Resources
Notifications
Contact Us
Voice
Cortex
Back to home
Using swivl
Escalations (Live Conversations)
Getting started
For Admins
For Agents
Set Up your Bot
Roles & Permissions
Password Resets
Property Manager
Details
Cortex
Groups & Locations
Chatbot Setup
Installing your Bot
Advanced
Escalations (Live Conversations)
Agent Profile & Availability
Handling Live Chats
Notifications
FMS Integrations
Connecting your FMS
Leads
SMS & Automated Sequences
Troubleshooting
Reputation Management
spot.is (QR codes)
Payments
Performance & Analytics
Analyzing Customer Behavior
Connecting Apps
Resources
Notifications
Contact Us
Voice
Cortex
Escalations (Live Conversations)
What is an Escalation?
Conversations & Escalations
Setting Up Escalation Groups
Agent Profile & Availability
Setting up your Agent Profile in swivlStudio
Setting up your Agent Profile in Slack
Agent Availability
Handling Live Chats
Handling Live Chats Using swivlStudio
Scheduling Agents for Live Chat
Taking Over a Conversation
Quick Replies - Live Chat
CRM - Right Panel
Handling Live Chats Using Slack
See more
Notifications
Turn on Push Notifications in swivlStudio
