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Using swivl
Escalations (Live Conversations)
Escalations (Live Conversations)
What is an Escalation?
Conversations & Escalations
Setting Up Escalation Groups
Agent Profile & Availability
Setting up your Agent Profile in swivlStudio
Setting up your Agent Profile in Slack
Agent Availability
Handling Live Chats
Handling Live Chats Using swivlStudio
Scheduling Agents for Live Chat
Taking Over a Conversation
Quick Replies - Live Chat
CRM - Right Panel
Handling Live Chats Using Slack
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Notifications
Turn on Push Notifications in swivlStudio
![Full Color.png]](https://learn.tryswivl.com/hs-fs/hubfs/Full%20Color.png?height=50&name=Full%20Color.png)