Setup your profile through Slack
ℹ️ For a video walkthrough, check out this section: Escalations - Slack
Before you can start receiving escalations, you’ll need to setup your swivl profile. Go into the channel your manager setup for swivl and type a backslash followed by swivl_agent. Choose that option from the menu and press enter to send the message.
A link that’s only visible to you will be automatically generated in the channel so that you can create your escalation agent.
When you click on the link, you’ll be asked to upload an avatar and choose a display name. For privacy, we recommend using just the first letter of your last name. Also, if you don’t feel comfortable uploading a picture of your face, ask your manager if it’s okay to use your company logo or a stock photo instead. Note that your agent profile will only need to be set up once.
This information is public-facing. Whenever you enter a conversation, the user will be notified with your avatar and display name: