---
title: Setting up your Agent Profile in Slack
description: Setup your profile through Slack
---

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1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en)
3. [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability)

# Setting up your Agent Profile in Slack

## Setup your profile through Slack

ℹ️  For a video walkthrough, check out this section: [Escalations - Slack](https://coda.io/d/_dzAMzMQFpNt/_suXXG)

Before you can start receiving escalations, you’ll need to setup your swivl profile. Go into the channel your manager setup for swivl and type a backslash followed by swivl\_agent. Choose that option from the menu and press enter to send the message.

 

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-Zo9q6T1PXn/1bf813e2dc35791ac3f194cfaa7d4ef55812f3075e62a95ef493ca259d5d749e5a2b293bb5d2f5d072da8c72ccd861b940101a7355ce03e063dedeb63429612e69817d76dae13cc7e7b587d830c51e90461464bb5c6588344102834582fc0a05d54be467)

 

A link that’s only visible to you will be automatically generated in the channel so that you can create your escalation agent.

 

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-oLEY6jdV7m/20a33fb3323b96c90e148d81ebdcde19e408aeeb2acab8a6b4a89101798f018a965217ee602179f094b93e2f8b5b6e9ec42302b498456d287d3a4d892f187c6b3a8716c8ad400f6cf4d0a43803fd2db9315e7d489b1f2794154460878da4b080e13dd987)

 

When you click on the link, you’ll be asked to upload an avatar and choose a display name. For privacy, we recommend using just the first letter of your last name. Also, if you don’t feel comfortable uploading a picture of your face, ask your manager if it’s okay to use your company logo or a stock photo instead. Note that your agent profile will only need to be set up once.

 

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-e6bi0Ymj9n/e7a6cd5140ba9437b95e891e96a6e3e275493a4c6e6c6ab3eeb2f859c2f2563dd5b645d44b6f00f2db94ef8fe6ba38c83016f77e0b13d3b4082aa2fe483f12421fcd6a4bc75009d8bc52f6e761dc252b1a5410b3a445fbd01850656b87b475b548cde0b5)

 

This information is public-facing. Whenever you enter a conversation, the user will be notified with your avatar and display name:

 

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-K4pm7xdney/b1abf27114d01ca193b7fc4295db9ff315bcf61237359f083368c82ae11cc31ed5b65deeacb8c5d5015e031f3ef8d5c88d329379c10b06271ef7d1bf42549d9d495aefa3c4e4921adbb1a3f75b8094ea7b12512381aace2e90e8b4256e538c0f1e747acf)

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