---
title: Turn on Push Notifications in swivlStudio
description: Never miss a notification when you turn on browser based push notifications.
---

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# Turn on Push Notifications in swivlStudio

## Never miss a notification when you turn on browser based push notifications.

The advantage of using browser push notifications is that whenever an escalation is assigned to you, whether you're active in the Conversations tab or you have it minimized, you'll still know when someone needs your attention. 

For best performance, we recommend using the Google Chrome browser.

---

### **Step 1: Open Account Settings**

1. Click your **profile icon** in the top-right corner of swivl.
2. Select **Account Settings** from the dropdown menu.

![](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-05-06%20at%2011-25-33%E2%80%AFAM-png.png?width=516&height=279&name=Screenshot%202026-05-06%20at%2011-25-33%E2%80%AFAM-png.png)

### **Step 2: Go to Notifications**

Inside Account Settings:

1. Select the **Notifications** tab.
2. You’ll see notification preferences for different event types.

![](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-05-06%20at%2011-26-23%E2%80%AFAM-png.png?width=597&height=322&name=Screenshot%202026-05-06%20at%2011-26-23%E2%80%AFAM-png.png)

### **Step 3: Configure Notification Preferences**

Under **Preferences**, choose how you’d like to receive notifications for:

- **Contact Center / Escalations**
- **Tickets**

Available notification channels:

- **Push Notifications**
- **Email**
- **SMS**

Toggle ON the notification methods you’d like to receive.

### **Optional: Add Notification Recipients**

You can also add:

- An **email address** for email notifications
- A **phone number** for SMS notifications

 

### **Important Notes**

- Your browser may ask for permission to allow push notifications. Make sure to click **Allow**.

![Screenshot 2025-10-23 at 8.35.17 AM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202025-10-23%20at%208.35.17%20AM.png?width=283&height=159&name=Screenshot%202025-10-23%20at%208.35.17%20AM.png)

![Screenshot 2025-10-23 at 8.35.27 AM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202025-10-23%20at%208.35.27%20AM.png?width=359&height=141&name=Screenshot%202025-10-23%20at%208.35.27%20AM.png)

- If notifications are not appearing, check your browser notification settings and ensure notifications are enabled for swivl.

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