Track usage, optimize workflows, and measure impact.
Your swivl Analytics dashboard gives you a clear view into how customers are interacting with your virtual assistant — from what they’re asking to how those trends change over time. It’s the easiest way to see what’s happening across your locations and how swivl is helping drive results. ✨
🔍 How to Access Your Analytics
From here, you can view the current month or jump into past months to compare performance and spot trends. 📅
Monthly reports are sent around the 1st or during the first week of each month.
📈 What You’ll See
Your Analytics dashboard is made up of easy-to-read reports that show how customers are using swivl.
🗓 Monthly Activity
At the top, you’ll see the month you’re viewing (like December 2025). Switch between months to compare reports and see how performance is changing over time.
💬 Customer Intent & Actions
These reports show what customers asked for and what swivl helped them do.
For example, in Pay Bill, you can see:
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How many customers asked about paying their bill
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Whether swivl sent them to:
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🔐 The account login page
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💳 The online payment page
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This helps you see how well swivl is guiding tenants to self-serve.
📊 Trends Over Time (YTD)
The YTD charts show how activity changes from month to month, giving you a high-level view of how customer engagement is trending over time.
💡 Why This Matters
Your Analytics dashboard helps you:
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Better understand what customers need
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See how much swivl is handling automatically
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Find opportunities to reduce calls and staff workload
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Track how performance changes over time
Checking this page regularly gives you a clear picture of how swivl is supporting both your team and your customers!
Need help? Our team is ready for you — email support@tryswivl.com.