Win back prospects who didn't checkout
Our Abandoned Cart feature helps you reconnect with prospects who were interested in becoming tenants but didn’t follow through with a rental. Every night, we check if they became tenants, and if not, our system automatically sends follow-ups via text, email, or both - using saved information like the unit size, price, and location they were interested in.
You can schedule these follow-ups to go out anywhere from 1-30 days after the lead is created, giving you plenty of options for how and when you reach out. Plus, swivl automatically handles replies, and if the prospect wants to chat with a real person, we’ll alert your team for a smooth handoff. You can also sweeten the deal with promotions like discounts or free months to win them back.
Follow these steps to turn your Abandoned Cart sequence on:
- Navigate to Settings
- Select Sequences
- Click +Add Sequence at the bottom.
4. Choose Abandoned Cart from the list of available sequences
5. Click the Add button next to each instance where you would like swivl to reach out to your leads.
Once you've added your instances, follow these steps to customize your text messages:
- Navigate to the Property Manager > Cortex
- Scroll down to the Sequences tab and open Abandoned Carts
- Here you will find all the instances you've added under Settings. You'll be able to control:
- When the sequence is Enabled, Disabled, or Simulated
- The time your texts and emails start going out
- The channels you want to use to contact your Leads (SMS and/or Email)
- If sending SMS, you will have control over the text message your Leads receive. If you're also sending emails, you can find what those look like here.
- Make sure to review all the instances you've added, and once you're ready, you can switch each message to Enabled.