---
title: "FMS: Email Options"
description: Examples of the automated emails we send to your customers (Innovator Tier).
---

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# FMS: Email Options

## Examples of the automated emails we send to your customers (Innovator Tier).

ℹ️ This page is for definition and documentation purposes only. To update your account, you’ll need to navigate to the FMS Settings section of your Settings page in swivl: [https://v3.swivl.studio/settings/fms-integrations](https://v3.swivl.studio/settings/fms-integrations)

 

The examples below include test store and customer information. If you’d like to take advantage of any, please reach out to your account manager:

### Move In

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-PzQ4E7dHDH/15eae65f4361faadf4fbbb84d8811777bc4df8cdcd331aa81e9ad9b1fa4692876a0619c44218e89f3f00549d63c1f33681a0a06c71efc4b052563e41558986c54befab282572844c288b75c7798822aeee97c6bfa1f081bcf903664578afba9b6951c153)

### Past Due Payment

“Make Payment Online” goes to your [Pay Online URL](https://v3.swivl.studio/properties/page/details/important-urls) and sends your [Pay Bill](https://v3.swivl.studio/properties/page/cortex/account-management/pay-bill) after navigate messaging

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-6qwlXxY-F3/e57c31962f2fc4cfffa2a34d42a4ccffe4a07abfb9fbfe6bf3bbaed4cddd94bbae708a1264e3c902dc040b22c9ffca7111ceb90c1a5cc9c188ed9ef53f9a2900776123ec18ebc309bdfc1027b5545282d2b269c8d212c93407f69968c9a0ead75e402637)

### Abandoned Cart

“Finish Reservation” goes to the Location URL set in [Property Manager](https://v3.swivl.studio/properties/page/details/info) and sends your [Show Inventory](https://v3.swivl.studio/properties/page/cortex/pricing/inventory) after navigate messaging

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-TIy2lpJ-wB/a1a5d0336c574d81df8de801374f87b712703744c3f038218ae2a981b0886ebbc25613a69cc9d98e84d8c0b324fccb0c7a4fa89057d565f8940dda84e339fae9f9f22f3b258ba49dd53dbe28614cf8ea36cb545f483a4e1a3b8abd5b6ace4de8d6006294)

### Review Solicitations

#### Move In (Gated)

“Happy?” goes to the Google Review URL specified in each location’s [Important URLs tab](https://v3.swivl.studio/properties/page/details/important-urls). “Not perfect?” collects feedback via your bot

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-PW7lHkeHBs/4744bb41926fad6e6a7d9e74d26bd15446d3c32b191b8f29c1f71cc65d753db7f8e0f084ba5accb0bb2a92e118ea5b5635e90f0312acf59e777b3557b46d9806f8a5a3ce5d76a246472685b6881959ad791d86fa875a4a64d384e127230a0b1d6b19faa6)

#### Generic (Gated)

“Happy?” goes to the Google Review URL specified in each location’s [Important URLs tab](https://v3.swivl.studio/properties/page/details/important-urls) in Property Manager. “Not perfect?” collects feedback via your bot

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-o1PNsX9L1m/78db504d967de4a3656acf739da62401dd6f929059677f7b9d1bdde50b15c6527b94a5429bffe0d6289075d26bc4f3905d46397d30da4eeaa3d03458756d76a866b4c579167bced35b80ca3d3f036883764742193f5454cd990ac4c3c31f596f8d471491)

#### Generic (Non-Gated)

“Leave a Review” goes to the Google Review URLspecified in each location’s [Important URLs tab](https://v3.swivl.studio/properties/page/details/important-urls) in Property Manager<https://swivl.studio/settings/store-finder>

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-IDbsaU7MUT/e1cd9490e8c511db2a292f5642cd3259317c5791c1e58927050185e23c6d634877c003134dc17e8c57e74f455bbc0bd0c3e0b841f7ad0b9188b0dc5bbecaa72052994a0029b104c1d870f1e53de1bedc3f1a08a74812b2809145e7dfeab368bf201f68a2)

### Referral Solicitations

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-OvuJ9Kasj6/2f02bb3824bb02cd624a6119eb088b9fe11f29e47358ba7dfd1da8c2903e040cba582a509fd8bb80135f4d4439a4258e2d762703b485bf584be3cace1d7f45449c385920058886af1150051e1071f765dec9df7cffd39a1aec77fe40e85cfbaef7b329cc)

### Branded Emails

Emails now are white-labeled to include your company logo and brand colors:

                     ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Dec-12-2024-12-43-54-1016-AM.png?width=481&height=428&name=image-png-Dec-12-2024-12-43-54-1016-AM.png)

                     ![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-X4LKG77AUP/45b9f1f0d83df1b2246d64e31dab75ad98ed8a41b8ca779cee1e61f0ae70b0f8d03c78ea37c3adfef3d3d0e76dd5cc6a6c6d72cb4fd765432b9cc90b5331da4d846fc951d490777eaf5552dd11e8634de1b226ed1399d3383d759c08465dfb47622ceed8)

### Google Analytics Report

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-BPGPu30bKF/fbaa5637f8e646e4dc76a8630289eb2e28730c43edbc67d046b474b19a439230be62ef4a1bffad695af09c9900b5b35ebed787fe53ca252bfb78675d4d21a10bc4a959463bc45d7356ad5b5e38ddaa7f69176ce46d996c6993297610a66e453c7a0185fc)

- [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en#main-content)

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- [Roles & Permissions](https://learn.tryswivl.com/roles-permissions?hsLang=en#main-content)

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- [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en#main-content)

    - [Details](https://learn.tryswivl.com/property-manager?hsLang=en#details)
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    - [Advanced](https://learn.tryswivl.com/chatbot-setup?hsLang=en#advanced)
- [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#main-content)

    - [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability)
    - [Handling Live Chats](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#handling-live-chats)
    - [Notifications](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#notifications)
- [FMS Integrations](https://learn.tryswivl.com/fms-integrations?hsLang=en#main-content)

    - [Connecting your FMS](https://learn.tryswivl.com/fms-integrations?hsLang=en#connecting-your-fms)
    - [Leads](https://learn.tryswivl.com/fms-integrations?hsLang=en#leads)
- [SMS & Automated Sequences](https://learn.tryswivl.com/sms-automated-sequences?hsLang=en)
- [Troubleshooting](https://learn.tryswivl.com/troubleshooting?hsLang=en)
- [Reputation Management](https://learn.tryswivl.com/reputation-management?hsLang=en)
- [spot.is (QR codes)](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#main-content)

    - [Payments](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#payments)
- [Performance & Analytics](https://learn.tryswivl.com/performance-analytics?hsLang=en#main-content)

    - [Analyzing Customer Behavior](https://learn.tryswivl.com/performance-analytics?hsLang=en#analyzing-customer-behavior)
- [Connecting Apps](https://learn.tryswivl.com/connecting-apps?hsLang=en#main-content)

    - [Google](https://learn.tryswivl.com/connecting-apps?hsLang=en#google)
- [Resources](https://learn.tryswivl.com/resources?hsLang=en)
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- [Voice](https://learn.tryswivl.com/voice?hsLang=en)
- [Cortex](https://learn.tryswivl.com/cortex?hsLang=en)
- [Chatbot Topics](https://learn.tryswivl.com/chatbot-topics?hsLang=en)
- [Ticketing](https://learn.tryswivl.com/ticketing?hsLang=en)

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