---
title: Voice Leads
description: swivl now detects sales intent in voice calls and logs the interaction as a lead, even if the caller doesn’t complete the entire phone flow. This ensures your team never misses an opportunity to follow up.
---

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1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Voice](https://learn.tryswivl.com/voice?hsLang=en)

# Voice Leads

## swivl now detects sales intent in voice calls and logs the interaction as a lead, even if the caller doesn’t complete the entire phone flow. This ensures your team never misses an opportunity to follow up.

### **What’s Captured in the Lead Notification**

You’ll receive an email that includes:

- Caller name and phone number
- Associated store
- Lead intent (e.g., interested in a unit)
- Lead type (e.g., potential customer)
- Direct links to:
  
    - The full chat transcript (no login required)
    - The full conversation history (login required)
  
  ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Dec-08-2025-08-31-45-8722-PM.png?width=409&height=377&name=image-png-Dec-08-2025-08-31-45-8722-PM.png)

### **Who Receives Lead Emails?**

By default, email receipts are sent to:

- The **Location Email** and **DM Email** are listed under **Property Manager \> Details \> [Location Information](https://v3.swivl.studio/properties)**

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Dec-08-2025-08-35-53-6788-PM.png?width=688&height=374&name=image-png-Dec-08-2025-08-35-53-6788-PM.png)

#### Need to add more recipients?

- Go to **Cortex \> Customer Profile \> [Leads](https://v3.swivl.studio/properties/page/cortex/customer-profile/lead-settings)**
- Add additional emails in the **Email recipients** field, separated by commas.

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Dec-08-2025-08-36-35-5458-PM.png?width=688&height=368&name=image-png-Dec-08-2025-08-36-35-5458-PM.png)

#### **Why This Matters**

- Ensures sales opportunities are never lost due to incomplete calls
- Gives your team the information needed to follow up promptly

- [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en#main-content)

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- [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#main-content)

    - [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability)
    - [Handling Live Chats](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#handling-live-chats)
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- [FMS Integrations](https://learn.tryswivl.com/fms-integrations?hsLang=en#main-content)

    - [Connecting your FMS](https://learn.tryswivl.com/fms-integrations?hsLang=en#connecting-your-fms)
    - [Leads](https://learn.tryswivl.com/fms-integrations?hsLang=en#leads)
- [SMS & Automated Sequences](https://learn.tryswivl.com/sms-automated-sequences?hsLang=en)
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- [Performance & Analytics](https://learn.tryswivl.com/performance-analytics?hsLang=en#main-content)

    - [Analyzing Customer Behavior](https://learn.tryswivl.com/performance-analytics?hsLang=en#analyzing-customer-behavior)
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- [Cortex](https://learn.tryswivl.com/cortex?hsLang=en)
- [Chatbot Topics](https://learn.tryswivl.com/chatbot-topics?hsLang=en)
- [Ticketing](https://learn.tryswivl.com/ticketing?hsLang=en)

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