Platform Overview

swivl is Self Storage’s only AI assistant. We help teams maximize efficiency in everything they do. With swivl, you can communicate with your customers throughout their entire customer journey on one platform. Operators use swivl’s AI assistants to power things like inventory recommendations, touch-less rentals, omnichannel marketing communication, and more. Here’s an example:

Behind the scenes, swivl uses natural language processing 🧠 to determine your customer’s intention when they ask your AI Assistant a question. Intentions include getting current pricing, searching inventory for a specific sized unit, understanding your move-in process, and much more. Once the intention’s been set, your AI Assistant moves on to one of our 750+ workflows to determine the best answer to the question.

When you join swivl, everything works out of the box. You can be up and running in just a few hours ⏰. With your AI Assistant, you can be as general or specific as you want with your replies – down to the available features and amenities at each of your locations. To get started, we’ll ask you to answer a few questions about your business and provide information about each of your properties.

We’ve spent years fine-tuning our workflows and automated replies and have the largest, most robust AI dataset in Self Storage. Most of our customers are reporting an automation rate of over 80%. Imagine being able to automate 50% of your contact center’s workload, let alone 80%! More importantly, our customers are reporting conversion rates of over 20% 🤑

Omnichannel communication refers to customers seamlessly and effortlessly moving within and between contact channels. While web-based chatbots are the center of swivl’s conversational AI platform, you can leverage SMS, voice, and email channels as well to make swivl your unified communication inbox ✉️. We allow your customers to choose the method of communication that works best for them to ensure that they receive fast, accurate, and personalized assistance around the clock.

With integrations into Self Storage’s most popular Facility Management Systems like Tenant, SiteLink, StorEdge, and Self Storage Manager it’s never been easier to display inventory to your customers and simplify and streamline your business’s most repetitive tasks.

If you’re still on the fence about joining us, visit https://swivlstorage.com to play with our demo chatbot, Hoover Properties.

If you’d prefer to speak with a member of our team, visit https://tryswivl.com to schedule a time to meet with us.