--- title: Slack description: Connecting swivl and Slack allows your agents to manage conversations directly in the Slack app. --- [Skip to content](https://learn.tryswivl.com/slack#main-content) English Show submenu for translations ![Full Color.png\]](https://learn.tryswivl.com/hs-fs/hubfs/Full%20Color.png?height=50&name=Full%20Color.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to Studio](https://v3.swivl.studio/) [Go to Studio](https://v3.swivl.studio/) How can we help you? - There are no suggestions because the search field is empty. 1. [Using swivl](https://learn.tryswivl.com/?hsLang=en) 2. [Connecting Apps](https://learn.tryswivl.com/connecting-apps?hsLang=en) # Slack ## Connecting swivl and Slack allows your agents to manage conversations directly in the Slack app. Follow the instructions below to get set up: 1\. Navigate to the Settings section of the main menu and then select Apps in the left menu. ![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-jG1rmX4uH3/92e24a0bb9d1a3b3483af4a51522ca1661f88673ef03a3a6ebefc16e1ec633f8a9c5475d31d322c634e3baaf8f62e327c72de01e2c5dc94029ef5ad8d270c73dd18d9ea95df9c6c63c13f99803a5b4f97589c60dc73d423cd03d27d777550766bca420ea) 2\. Hover over the Slack icon and select the button. 3\. Select the Connect to Slack button. You will need to log into your Slack workspace to do this. ![Screen Shot 2019-10-11 at 11.58.25 AM.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-gKCME9I1WA/31ebca4f8fe4170a0b710c082293f1b9dcb2a385351bd023e8c4e889f44b5a2105d35d0f76771b4d15d708ecd186dd044fa801ddbb3011c89dd4f90eaa191fabf825de0e6a59da42f110a48959847a25699080aca8a698bf58aed8b11fb557f0c61ea253)   4\. Give Slack permission to access your account. The app needs the ability to create and access public & private channels so the bot can communicate with you and your team. ![Screen Shot 2019-10-11 at 11.58.41 AM.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-ZIyo5e0pMM/078ffff7bd873191e9723e8ce444c69c092fbbba8cd9f155efc239e9fdf90b7bc8b3169d0c62e290f0621992faf4b849fe48d0a42116dc3ed702cadf9a97e824890cbfa4d5850ca604a0ec9dec7a051277456fa985088997e94fccf90985a31271ad707a)   5\. If you want to change the default timezone or room prefix, do so and click RECONNECT. If not, go back to the apps ![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-hyPZ-mJY1q/aac215319466394b9203c19e8949db6e930d7b1a7f5012485c81cfdefb589bdec7be95a3c4450da02657e2f3c1eb9deceb511b70fdf16e8383f02557ccb72e474ed34ff84531b073f798b0205304925f929281ee66aea3f6882e7ace730f529984644d33) Now when you [set up your escalation groups](https://learn.tryswivl.com/setting-up-escalation-groups?hsLang=en) and choose Slack, the Slack channels from your organization will appear as options here: ![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-QStor-ah8c/9e9d7207de9aa61729d3e8129b81815399ebc8cc01895eeb28658434334a325d733f5d4447ad5719e940fd09a0814963702715d37b5b57836a0de3d205e3c531512393bce6496a7fabc37570ffec164e72d75ef21079c4f8778d43068c3321b3c5b39ca2) In the Group Channel Message section, define what you’d like to be sent to the Slack group when an escalation comes through. Example: ![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-GVzuXtAFhd/78f7de65718285afe0e5310149deab66f84bf048478ed0f0d23a7a18622dbe95f5d050bf7259387746ff8b2dfda607e1ce43fbbe6ffa09473fbb7318edd089bf9e8be5f224d182a96b089366908255166a840c0efc36b4309fdfadcfba67d90462854918)   💡 Pro tip: use hashtags to call variables.   In the **Agent Message** section, define what you’d like to be sent to agents whenever an escalation is assigned to them. Example: ![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-f4RjnlgNFw/637cf1f3cc2fb34097f62b93b91921333797215961e68974529fc2585d8d97da57de843dcd113d3445b42989549b31bfce057b3be21a842d23483e199601d1d9727cc7379e6089d7ffc9378065342a2591c9f03b76c182aa56bc2ce8dd26150cb582481a) For more information on setting up escalation groups, see this section: [Setting Up Escalation Groups.](https://learn.tryswivl.com/setting-up-escalation-groups?hsLang=en) #### **Learn more about [Handling Live Chats Using Slack](https://learn.tryswivl.com/escalations-slack?hsLang=en) or [Setting up your Agent Profile in Slack](https://learn.tryswivl.com/setting-up-your-agent-profile-in-slack?hsLang=en).** - [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en#main-content) - [For Admins](https://learn.tryswivl.com/getting-started?hsLang=en#for-admins) - [For Agents](https://learn.tryswivl.com/getting-started?hsLang=en#for-agents) - [Set Up your Bot](https://learn.tryswivl.com/getting-started?hsLang=en#set-up-your-bot) - [Roles & Permissions](https://learn.tryswivl.com/roles-permissions?hsLang=en#main-content) - [Password Resets](https://learn.tryswivl.com/roles-permissions?hsLang=en#password-resets) - [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en#main-content) - [Details](https://learn.tryswivl.com/property-manager?hsLang=en#details) - [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex) - [Groups & Locations](https://learn.tryswivl.com/property-manager?hsLang=en#groups-locations) - [Chatbot Setup](https://learn.tryswivl.com/chatbot-setup?hsLang=en#main-content) - [Installing your Bot](https://learn.tryswivl.com/chatbot-setup?hsLang=en#installing-your-bot) - [Advanced](https://learn.tryswivl.com/chatbot-setup?hsLang=en#advanced) - [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#main-content) - [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability) - [Handling Live Chats](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#handling-live-chats) - [Notifications](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#notifications) - [FMS Integrations](https://learn.tryswivl.com/fms-integrations?hsLang=en#main-content) - [Connecting your FMS](https://learn.tryswivl.com/fms-integrations?hsLang=en#connecting-your-fms) - [Leads](https://learn.tryswivl.com/fms-integrations?hsLang=en#leads) - [SMS & Automated Sequences](https://learn.tryswivl.com/sms-automated-sequences?hsLang=en) - [Troubleshooting](https://learn.tryswivl.com/troubleshooting?hsLang=en) - [Reputation Management](https://learn.tryswivl.com/reputation-management?hsLang=en) - [spot.is (QR codes)](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#main-content) - [Payments](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#payments) - [Performance & Analytics](https://learn.tryswivl.com/performance-analytics?hsLang=en#main-content) - [Analyzing Customer Behavior](https://learn.tryswivl.com/performance-analytics?hsLang=en#analyzing-customer-behavior) - [Connecting Apps](https://learn.tryswivl.com/connecting-apps?hsLang=en#main-content) - [Google](https://learn.tryswivl.com/connecting-apps?hsLang=en#google) - [Resources](https://learn.tryswivl.com/resources?hsLang=en) - [Notifications](https://learn.tryswivl.com/notifications?hsLang=en) - [Contact Us](https://learn.tryswivl.com/contact-us?hsLang=en) - [Payments](https://learn.tryswivl.com/payments?hsLang=en) - [Voice](https://learn.tryswivl.com/voice?hsLang=en) - [Cortex](https://learn.tryswivl.com/cortex?hsLang=en) - [Chatbot Topics](https://learn.tryswivl.com/chatbot-topics?hsLang=en) - [Ticketing](https://learn.tryswivl.com/ticketing?hsLang=en) [![Chill listening crop-3](https://learn.tryswivl.com/hs-fs/hubfs/swivl_logo_dark_png.png?width=80&height=24&name=swivl_logo_dark_png.png "Chill listening crop-3")](https://swivl.studio) swivl Support Copyright © 2026, swivl