---
title: Resetting an Agent's Password
description: Help an agent update their login credentials
---

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# Resetting an Agent's Password

## Help an agent update their login credentials

We recommend having the agent reset their own password. Instructions can be found here: [Resetting your swivlStudio Password](https://learn.tryswivl.com/resetting-password?hsLang=en)

If for some reason they need you to reset it for them, follow the steps below.

1. Navigate to the **Members** section of **Settings** ([https://swivl.studio/settings/users](https://swivl.studio/settings/users))
2. Click on the name of the agent
3. Go to the ACCOUNT tab
4. Select Reset Password

![Screen Shot 2022-12-12 at 3.27.10 PM.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-_GBiKTHZYi/cc3bad4dd2260973cd0746adb87f80e3fc3e3884029c78e247d5c72e63afe303c2ba162bbaaf856e06f795ad344577c920111fb7167cc1be294482ad1a9e9799a690ffac80cd373db5612be2b55000e68b01e0d3e742790cbd1bed7ec02e6c414ae54504)

An email will be automatically generated and sent to the user. It will come from [no-reply@tryswivl.com](https://learn.tryswivl.com/no-reply@tryswivl.com?hsLang=en):

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-kdn13kEwTN/c276af5195e7a5818cf7cfa4c7f574b1bae0a816d12dd60c960184b7c33da4b364fb77cbb0e8664434c3e162e87e2c5cca877ae84cc88f47c76bbc9a1fa90693c5290f2b737e55cd8f2650aa73f1c8a27cccc2bf4583f7f5e31e3437fb6791011ff89d64)

When they follow the link, they’ll be asked to create a new password and confirm the new password. Have them click “Change Password” when finished.

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-P6xumP2ccn/66ffbed053a55238afaaec75c80045593c06ab60ae5dfccd295e63dd3abbfb4cce0292a0a0ac00de9df7a1bcd4580511269808f1270a9194e86684f5b0aeffbc368c3e221e75ecb40127c3ea536a577f15df597830581a7b7ea5f2ad3e90599963fab61c)

When the password change goes through, they’ll be informed.

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-O5HnbSklrH/b8e969c34de485b0b5c85018fba2ad7f5c8b10cbcb56e8cb12dba19b8c582fdd3b90fb4167c478cc56048ff4c7857e2996856f94d7efdd5c85a9e745295142976425774342398721e1b30759983de41daa90e3d2a0ea8b65fe25db33a4155b000f14fe3b)

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