Troubleshooting
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      1. Using swivl
      2. Troubleshooting

      Resetting an Agent's Password

      Help an agent update their login credentials

      We recommend having the agent reset their own password. Instructions can be found here: Resetting your swivlStudio Password
      If for some reason they need you to reset it for them, follow the steps below.
      1. Navigate to the Members section of Settings (https://swivl.studio/settings/users)
      2. Click on the name of the agent
      3. Go to the ACCOUNT tab
      4. Select Reset Password
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      An email will be automatically generated and sent to the user. It will come from no-reply@tryswivl.com:
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      When they follow the link, they’ll be asked to create a new password and confirm the new password. Have them click “Change Password” when finished.
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      When the password change goes through, they’ll be informed.
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