---
title: Porting Your Phone Number Away from swivl
description: If you’d like to port your phone number away from swivl (powered by Twilio), the process must be initiated through your new carrier. Here’s what you need to know:
---

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# Porting Your Phone Number Away from swivl

## If you’d like to port your phone number away from swivl (powered by Twilio), the process must be initiated through your new carrier. Here’s what you need to know:

### **Steps to Port Your Number**

1. Contact your new carrier and request to port the number.
2. Most carriers will require a **Letter of Authorization (LOA).** This typically includes: 
     1. The end user’s full name
     2. The Twilio **Account SID**
     3. The service address for the number
3. To obtain the required service address or account information, email [support@tryswivl.com](mailto:support@tryswivl.com) and include the phone number(s) you’re requesting to port.

### **Important Notes**

- **Portability varies by country**, and not all numbers may be eligible.
- Once your new carrier contacts Twilio, you’ll receive a **notification email** confirming the port request has been received.

 

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