--- title: spot.is Payments description: spot Payments gives your tenants a fast, secure way to pay their bill through a simple, branded web page — no portal login, no password resets, no friction! --- [Skip to content](https://learn.tryswivl.com/spot-payments#main-content) English Show submenu for translations ![Full Color.png\]](https://learn.tryswivl.com/hs-fs/hubfs/Full%20Color.png?height=50&name=Full%20Color.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to Studio](https://v3.swivl.studio/) [Go to Studio](https://v3.swivl.studio/) How can we help you? - There are no suggestions because the search field is empty. 1. [Using swivl](https://learn.tryswivl.com/?hsLang=en) 2. [spot.is (QR codes)](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en) 3. [Payments](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#payments) # spot.is Payments ## spot.is Payments\* give your tenants a fast, secure way to pay their bill through a simple, branded web page - no portal login, no password resets, no friction! Instead of forcing tenants to remember usernames or navigate a full tenant portal, swivl sends them straight to a one-click payment experience that works beautifully in web chat, SMS, and voice interactions.  This means fewer abandoned payments, fewer support calls, and more rent collected on time. ***\*Currently available for StorEdge, Sitelink, and SSMCloud users only*** ***Please ensure your StorEdge permissions are set up correctly to enable this feature. More info [here](https://learn.tryswivl.com/storedge-api-permissions-for-swivl-payments?hsLang=en).*** ***SSMCloud user? Check for correct setup [here](https://learn.tryswivl.com/ssm?hsLang=en).*** ### **How It Works** When attempting to make a payment, a tenant is typically directed to a website login page, which can be a hassle if they don't know username or password. spot.is payment pages allow them to authenticate the phone number attached to their lease, after which they'll be sent a link where they can enter their card info to pay. This process also works for those with multiple leases, allowing the tenant to choose which one they'd like to make a payment toward. ![image (3)](https://learn.tryswivl.com/hs-fs/hubfs/image%20(3).png?width=313&height=448&name=image%20(3).png) ### **Turning on spot.is Payments for your Tenants** #### **Inbound Requests** 1. Navigate to Property Manager → Cortex → Pay Bill (Note that you'll see two worksheets - [Account Management → Pay Bill](https://v3.swivl.studio/properties/page/cortex/account-management/pay-bill) controls the experience through web chat, and [Voice → Pay Bill](https://v3.swivl.studio/properties/page/cortex/voice/voice-pay-bill)controls the experience if you have our Voice agent set up (visible to Disruptor tier only) 2. Toggle "on"  the "Use spot Payment Pages" feature. ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Jan-28-2026-10-38-39-2723-PM.png?width=244&height=50&name=image-png-Jan-28-2026-10-38-39-2723-PM.png) 3. Adjust the messaging as you see fit. **User:ShortURL** is the spot.is payment link that will be sent:![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Jan-28-2026-10-49-17-1016-PM.png?width=349&height=169&name=image-png-Jan-28-2026-10-49-17-1016-PM.png)   #### **Outbound Requests** 1. Navigate to Property Manager → Cortex → Sequences → [Past Due Payments](https://v3.swivl.studio/properties/page/cortex/sequences/pastdue). Here you can update SMS, Email, and Voice (Disruptor tier only) 2. Toggle "on"  the "Use spot Payment Pages" feature. 3. Adjust the messaging as you see fit. **User:ShortURL** is the spot.is payment link that will be sent: ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Jan-28-2026-10-51-39-6131-PM.png?width=354&height=181&name=image-png-Jan-28-2026-10-51-39-6131-PM.png) ***Note - permissions also need to be updated on the StorEdge side. Please see instructions regarding this setup* [here](https://learn.tryswivl.com/storedge-api-permissions-for-swivl-payments?hsLang=en).** ### **What Tenants See** - **Branding**: Your location name, contact details, and hours are clearly displayed from the [Details](https://v3.swivl.studio/properties/page/details) section of Property Manager (colors too from the [Brands](https://v3.swivl.studio/properties/page/brands) section). - **Confirmation**: A clean, simple confirmation once the payment is processed. ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Jan-28-2026-10-44-58-8205-PM.png?width=267&height=305&name=image-png-Jan-28-2026-10-44-58-8205-PM.png) - **No Login Required**: Just click, pay, and go. spot.is Payments are a great way to reduce friction, improve collections, and give tenants a convenient way to stay current with their accounts. ### **Multi-Location Payments** Tenants with leases at multiple locations can now manage and pay all balances from a single payment page. The Payments UI automatically displays all eligible units tied to the tenant, grouped by location, for a simpler checkout experience. ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-May-06-2026-03-39-27-3905-PM.png?width=670&height=676&name=image-png-May-06-2026-03-39-27-3905-PM.png) Users can: - View balances across multiple locations - Select specific units to include in the payment - Pay multiple balances in a single transaction This update reduces friction for **tenants with more than one unit** and makes managing payments across locations much more convenient. ### **What Happens If a Payment Link Expires?** For your tenants' security, spot.is payment links are only valid for **30 minutes** after they're sent. If a tenant tries to use a link after that window, they'll see a friendly "Your payment link has expired" message instead of the payment page. The good news: tenants can get a new link on their own, no need to loop you in. How they do it depends on how they got the original link: - **Got the link by text?** They reply "pay bill" to that same number. - **Called in?** They call or text that number back and ask for help paying their bill. - **Started in webchat?** They return to the website where they first chatted and ask to pay their bill again. - **Got it by email?** They use the webchat link above to start over. ![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Jul-09-2026-04-04-32-1525-PM.png?width=246&height=400&name=image-png-Jul-09-2026-04-04-32-1525-PM.png) - [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en#main-content) - [For Admins](https://learn.tryswivl.com/getting-started?hsLang=en#for-admins) - [For Agents](https://learn.tryswivl.com/getting-started?hsLang=en#for-agents) - [Set Up your Bot](https://learn.tryswivl.com/getting-started?hsLang=en#set-up-your-bot) - [Roles & Permissions](https://learn.tryswivl.com/roles-permissions?hsLang=en#main-content) - [Password Resets](https://learn.tryswivl.com/roles-permissions?hsLang=en#password-resets) - [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en#main-content) - [Details](https://learn.tryswivl.com/property-manager?hsLang=en#details) - [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex) - [Groups & Locations](https://learn.tryswivl.com/property-manager?hsLang=en#groups-locations) - [Chatbot Setup](https://learn.tryswivl.com/chatbot-setup?hsLang=en#main-content) - [Installing your Bot](https://learn.tryswivl.com/chatbot-setup?hsLang=en#installing-your-bot) - [Advanced](https://learn.tryswivl.com/chatbot-setup?hsLang=en#advanced) - [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#main-content) - [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability) - [Handling Live Chats](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#handling-live-chats) - [Notifications](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#notifications) - [FMS Integrations](https://learn.tryswivl.com/fms-integrations?hsLang=en#main-content) - [Connecting your FMS](https://learn.tryswivl.com/fms-integrations?hsLang=en#connecting-your-fms) - [Leads](https://learn.tryswivl.com/fms-integrations?hsLang=en#leads) - [SMS & Automated Sequences](https://learn.tryswivl.com/sms-automated-sequences?hsLang=en) - [Troubleshooting](https://learn.tryswivl.com/troubleshooting?hsLang=en) - [Reputation Management](https://learn.tryswivl.com/reputation-management?hsLang=en) - [spot.is (QR codes)](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#main-content) - [Payments](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#payments) - [Performance & Analytics](https://learn.tryswivl.com/performance-analytics?hsLang=en#main-content) - [Analyzing Customer Behavior](https://learn.tryswivl.com/performance-analytics?hsLang=en#analyzing-customer-behavior) - [Connecting Apps](https://learn.tryswivl.com/connecting-apps?hsLang=en#main-content) - [Google](https://learn.tryswivl.com/connecting-apps?hsLang=en#google) - [Resources](https://learn.tryswivl.com/resources?hsLang=en) - [Notifications](https://learn.tryswivl.com/notifications?hsLang=en) - [Contact Us](https://learn.tryswivl.com/contact-us?hsLang=en) - [Payments](https://learn.tryswivl.com/payments?hsLang=en) - [Voice](https://learn.tryswivl.com/voice?hsLang=en) - [Cortex](https://learn.tryswivl.com/cortex?hsLang=en) - [Chatbot Topics](https://learn.tryswivl.com/chatbot-topics?hsLang=en) - [Ticketing](https://learn.tryswivl.com/ticketing?hsLang=en) [![Chill listening crop-3](https://learn.tryswivl.com/hs-fs/hubfs/swivl_logo_dark_png.png?width=80&height=24&name=swivl_logo_dark_png.png "Chill listening crop-3")](https://swivl.studio) swivl Support Copyright © 2026, swivl ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://learn.tryswivl.com/media-transcripts/206142981553/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://2816132.fs1.hubspotusercontent-na1.net/hubfs/2816132/video_assets/206142981553/inherited/web_optimized.mp4", "dateModified" : "2026-02-02T23:49:09.019Z", "duration" : "PT1M50.25S", "height" : 720, "name" : "spot Payment Pages", "thumbnailUrl" : "https://2816132.fs1.hubspotusercontent-na1.net/hubfs/2816132/spot%20Payment%20Pages.mp4/medium.jpg", "uploadDate" : "2026-01-27T22:19:00.321Z", "width" : 1268 } ```