---
title: Google Reviews
description: Respond to Google reviews within swivlStudio
---

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1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Reputation Management](https://learn.tryswivl.com/reputation-management?hsLang=en)

# Google Reviews

## Respond to Google reviews within swivlStudio

### Video Walkthrough

 

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/aHACUGdvFNU?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="Review Management" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

### Setup

1. Navigate to **Settings \> Apps \> Google**
2. Click **+ Add Instance**
3. **Assign a Name** to this instance. Choose a name that will help you easily recognize this Google Account in the future.
4. Click **Register for API Access**

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Feb-19-2025-10-38-31-8691-PM.png?width=670&height=328&name=image-png-Feb-19-2025-10-38-31-8691-PM.png)

 

5\. Login with your Google account

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-JtTP-y8P9f/121ae051ef73d2df0463558b3d05ca5418ecc4c05a5fa984fd0d566df7f3c3628422326340e7a97ff41696f27e979a344901e33129d1e92693ffb28274a894cccb55d3f4342e4aabbcaf41e41a3d5aee17979d1f6c962e57256345f3b9642aef9e74c3c3)

6\. Ensure that you receive an “Access Granted” message

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-QF04czgIeF/a0538ef07a771041d6d9459aedaedf50e0d07a27d644e754a3625aba18f2cce1b7f4d248fe1862ae3f28de3a49b3272f8fc5833708fd94624232169094ff60cb15ab6f31c76424eadb70a598246626a5418afa5d79ec2572b132263ba028601eeea3c30d)

 

7\. Within **Property Manager**, while on **Org Level**, navigate to **Org Features** and ensure "Google Review Integration" is Yes

![Screenshot 2026-03-12 at 10.26.35 AM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-03-12%20at%2010.26.35%20AM.png?width=670&height=347&name=Screenshot%202026-03-12%20at%2010.26.35%20AM.png)

 

8\. Navigate to **Advanced Settings,** click Edit (top right), select the Google Review App to open the drop-down, select the appropriate option, click Done

 

**![Screenshot 2026-03-12 at 10.27.18 AM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-03-12%20at%2010.27.18%20AM.png?width=670&height=349&name=Screenshot%202026-03-12%20at%2010.27.18%20AM.png)**

 

9\. Navigate to the location you would like to update,  click Edit, select Google Review Place ID to open the drop-down, and select the matching/correlating option. Repeat for all locations.

 

Note: These options are autopopulated through the API connection made. Please ensure you are matching the selection to the location, which is what ties the reviews to the location.

 

![Screenshot 2026-03-12 at 10.27.59 AM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-03-12%20at%2010.27.59%20AM.png?width=670&height=341&name=Screenshot%202026-03-12%20at%2010.27.59%20AM.png)

\*Ensure **Sync Google Reviews** toggle is set to yes. 

 

10\.  Wait about an hour and then navigate to the [Reviews](https://v3.swivl.studio/reviews) section of swivlStudio to ensure that your Google Reviews are populating. If all of your reviews have been responded to, you may need to select “Responded” in the right-hand column for anything to show up in the left-hand column

![Screenshot 2023-10-20 at 11.44.20 AM.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-OHNuY_2g2_/67967deb48767f7693f3ee0837f108ad05f71fc651e4ae7b284b0510deeb227f7d7091bb208e550fbec20adf1adc28be646eefb672575be96dd629c00b85a50b71ea01962faa5ca3e04c95e16abd7189c70e0627bb6bd01ec56007442729f663b1a78fce)

### Troubleshooting

#### OAuth Misconfigured

If you see “OAuth Misconfigured” instead of “Access Granted,” you’ll need to revoke your API access and then reregister

1. Follow the provided link to be taken to your Google Account

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Aug-28-2025-06-31-06-9516-PM.png?width=670&height=216&name=image-png-Aug-28-2025-06-31-06-9516-PM.png)

 

2\. Select swivl

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-SOunWlvL8j/0233027221258cb202d234b4c8306cfd108caf0677a3abf740beafda884cd9a8fa3cf09ea534f7391b7939cc70a678c9ce5185fac02b4e2044e5bac42c489b0c8ecd1c79651ddb1c340e6796ae8af31fbf5bf25649326ece44d59d2ea6fda93eb36a8a20)

3\. Scroll down and select “Delete all connections you have with swivl”

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-DfjXovgv07/47067218306dabf53ab8b4bd1adb89043089a9375dff63d2022ca9551ee08c1be9e4d3de4eb62ecd0d3100096c44d1a2223edb87cccbbfc710af6384525d7fbf5c44a4f99acdcfdaeae698f2f913a13819c0ac8fb5a9d1cd2b10c607f4fd0a827ec0e1a6)

4\. Confirm that this is the action you’d like to take

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-HmD-sG3Ay4/06afae6bc629af44aa6cbc0a70fda14b2562d9f151a258e415875ce5d17105dd350d23d54b110157c60dca7ed6c442174575e30f3208dfa03d2d509e6e08594cdda4a0de40e3c57a056c5ed7efb2e0ff6e6f60ca07ab3f10c1ae3b71af5b577d6705dcb9)

5\. Now back in swivlStudio, select **Reregister API Access**, and be sure to select the correct account this time around

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-eW6TuefWIk/a9a9adafe2e8bef31ffe564733b440274e7c38392dd3d5eec9f66046ba99f74eae670c04914d5cd62acfa9cdc54c02091b5241fee7e05970af43e3833dcb6574e81482dd8dc62e12527aab8ecaff84a8d64ee95c8e42d8c0fa03f1b191ad8dccb2452034)

### Addresses Not Showing in Dropdown

Occasionally, the address of one of your stores won’t be included in the Google Account and Location Name dropdown in Store Finder.

This is likely a permissions issue. To fix this, make sure the email address you’re signed in with is attached to the store’s Google Business Profile. If it isn’t, have an owner of the Google Business Profile follow the steps below to add it

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-u5DVfy1zZw/4c05d04299d4eb274242cf0f5c2b6c1c89c040e6cb532171b51316cf552b260236c077bf60fb3e78d9d980e82b75d87de0fbb9cfa089eaae66ba8c72647029723bf5ce6e66501dc1d0f135f17d06f2fc802621d06127b4d5d2e2870193d44d308d2ad21d)

### Reply to Reviews

#### Use Filters

In order to filter what’s being shown on the left, use the checkboxes on the right. For instance, check “5 Star” if you only want to see 5-star reviews

![Screenshot 2023-10-20 at 11.57.02 AM.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-sqV7S44oRA/ce60842598adadb59e223f1480c113220d99b42f304f14d5de636d07c9c9db8a55187ab2c746edc356fa409cf330784566892ae43026daf14f5d65d1191526f186929a8bd9496ea451f14c3c37094ceec365aa35f81767747e97cfce93b48b9360d02678)

You can also filter by status, provider, and store. Select “Clear” to remove all checks and show all reviews

#### Reply Individually

1. When you select the “Reply Now” button on one of the reviews, a draft of a reply will be automatically generated for you (if it isn’t, select the lightning bolt icon)
2. Edit the reply as you see fit and click “Publish Reply”

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-uRhZs_B9vT/4529c3c8b76409c3b58c7e023f6debb468041e7650e43d1f54b7d6be7f002c28d92edc7ad74baaed69f3cc2437f15505667ba6b9c6ea041fe0436572fdb14072df96150420d834f92d078993df1193d6cb31328e25b11f5024a6eb4ce545ba74eca53396)

3\. If instead, you’d like to use one of the quick replies/templates that’s set in [Property Manager](https://v3.swivl.studio/properties/page/details/info), select an option from the quick reply drawer

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-2XL-k8yl0U/6ae699f99f63aee1d6fd9bd7b426aa9e8a8ce4f34ccfc010efed7655c50a42b40540f7acb8230e0256bd478f0f6cad7373ec9ee2abf67fbd9b6d6ee16567e82e109d5441b71b62b4ac0c84f0b2f0d1d0f9a8e71cbf193b833a1bd17500e4105a8bf60e82)

#### Batch Replies

Individually check the reviews you’d like to batch reply to or follow the steps below to speed up the process:

1. Filter your replies so that only the ones you want to reply to are showing
2. Check “Select All” then click the “Reply to selected” button

![Screenshot 2023-10-20 at 12.22.29 PM.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-eJuhNa-UuU/dfb70b4a73b73a0fc85ed3ac8c2639bf07f2809f193537b53db703faccbe1c92f2a2891ca41045ce4d79749e813defb663652f7eb798797aca8c7d85442360d0125e0e6bf11ce29de17ec0d14ba754a97403406d9e1273a706bbc44d98c157b3d7cd6a50)

3\. Come up with a reply that makes sense for all of the selected reviews, or use a quick reply. Make sure that the number next to Publish makes sense before submitting

![image.png](https://codahosted.io/docs/zAMzMQFpNt/blobs/bl-JdneWzbu8U/9edb254ce37c4cfe902215b85717e9934ef5a762bc7f06e05efe4682dabd5b6bad9262d597bd85a86d05cd66abc6fbdea9af082460c5196cbf85904cf2746240c09b27206f7bca656bdb9eccbbaa5435f373183a41e72ce6df5e275718f251f9d18dbd0d)

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