---
title: After Navigate Messaging
description: Use the chatbot to continue helping as a user switches websites
---

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1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en)
3. [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex)

# After Navigate Messaging

## Continue to use your chatbot to provide additional help to users after moving them to another website

Throughout swivl's Cortex, you’ll notice "After Navigate" sections. These are triggered when we redirect your users to a new page, allowing you to pop the chatbot open again and provide them with additional instructions.

![Screenshot 2026-04-09 at 4.53.50 PM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-04-09%20at%204.53.50%20PM.png?width=428&height=321&name=Screenshot%202026-04-09%20at%204.53.50%20PM.png)

*Example use case:* When a user is shown your inventory carousel and clicks "Reserve Now" we navigate them to their location’s inventory page. You can use the "Show Inventory | After Navigate" section (found under [Cortex \> Pricing \> Show Inventory](https://v3.swivl.studio/properties/page/cortex/pricing/inventory)) to provide instructions that the chatbot will relay to explain to them how to complete their reservation.

 

![Screenshot 2026-04-09 at 5.01.32 PM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-04-09%20at%205.01.32%20PM.png?width=622&height=335&name=Screenshot%202026-04-09%20at%205.01.32%20PM.png)

### Easy Setup in swivlStudio

Setting this up is simple - all you need to do is type what you'd like relayed to the user in the After Navigate module for the appropriate section/worksheet. In Cortex, some of these customizable sections appear automatically within a worksheet, and some show up only after toggling on "Ask if they want to be navigated..." as shown in the Referral section in the screenshot below:

![Screenshot 2026-04-09 at 4.48.16 PM](https://learn.tryswivl.com/hs-fs/hubfs/Screenshot%202026-04-09%20at%204.48.16%20PM.png?width=444&height=333&name=Screenshot%202026-04-09%20at%204.48.16%20PM.png)

After Navigate messaging is available in the following sections of Cortex (linked to swivlStudio for your convenience):

[Account Management \> Auto Pay](https://v3.swivl.studio/properties/page/cortex/account-management/auto-pay)

[Account Management \> Account Balance](https://v3.swivl.studio/properties/page/cortex/account-management/account-balance)

[Account Management \> Billing Dispute](https://v3.swivl.studio/properties/page/cortex/account-management/billing-dispute)

[Account Management \> Cancel Service](https://v3.swivl.studio/properties/page/cortex/account-management/cancel-service)

[Account Management \> Create Login](https://v3.swivl.studio/properties/page/cortex/account-management/create-login)  
[Account Management \> Forgot Username](https://v3.swivl.studio/properties/page/cortex/account-management/forgot-username)

[Account Management \> Manage Insurance](https://v3.swivl.studio/properties/page/cortex/account-management/manage-insurance)  
[Account Management \> Multiple Accounts](https://v3.swivl.studio/properties/page/cortex/account-management/multiple-accounts)

[Account Management \> Pay Bill](https://v3.swivl.studio/properties/page/cortex/account-management/pay-bill)

[Account Management \> Partial Payment](https://v3.swivl.studio/properties/page/cortex/account-management/partial-payment)

[Account Management \> Payment Extension](https://v3.swivl.studio/properties/page/cortex/account-management/payment-extension)

[Account Management \> Payment History](https://v3.swivl.studio/properties/page/cortex/account-management/payment-history)

[Account Management \> Reservation](https://v3.swivl.studio/properties/page/cortex/account-management/reservation)

[Account Management \> Reset Password](https://v3.swivl.studio/properties/page/cortex/account-management/reset-password) 

[Account Management \> Unit Size](https://v3.swivl.studio/properties/page/cortex/account-management/unit-size)  
[Account Management \> Update Billing Info](https://v3.swivl.studio/properties/page/cortex/account-management/update-billing)

[Account Management \> Update Contact Info](https://v3.swivl.studio/properties/page/cortex/account-management/update-contact-info)

[Features & Amenities \> Auctions](https://v3.swivl.studio/properties/page/cortex/features-amenities/auctions)  
[Issue Resolution \> Payment Issue](https://v3.swivl.studio/properties/page/cortex/issue-resolution/payment-issue)

[Lease \> Get Lease](https://v3.swivl.studio/properties/page/cortex/lease/get-lease)  
[Lease \> Insurance](https://v3.swivl.studio/properties/page/cortex/lease/insurance)  
[Pricing \> Referral](https://v3.swivl.studio/properties/page/cortex/pricing/referral)

[Pricing \> Show Inventory](https://v3.swivl.studio/properties/page/cortex/pricing/inventory)  
[Sizing \> Size Visuals](https://v3.swivl.studio/properties/page/cortex/sizing/visuals)

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