After Navigate Messaging

Throughout swivl's Cortex, you’ll notice "After Navigate" sections. These are triggered when we redirect your users to a new page, allowing you to pop the chatbot open again and provide them with additional instructions.

Example use case: When a user is shown your inventory carousel and clicks "Reserve Now" we navigate them to their location’s inventory page. You can use the "Show Inventory | After Navigate" section (found under Cortex > Pricing > Show Inventory) to provide instructions that the chatbot will relay to explain to them how to complete their reservation.

 

Setting this up is simple - all you need to do is type what you'd like relayed to the user in the After Navigate module for the appropriate section/worksheet. In Cortex, some of these customizable sections appear automatically within a worksheet, and some show up only after toggling on "Ask if they want to be navigated..." as shown in the Referral section in the screenshot below:

After Navigate messaging is available in the following sections of Cortex (linked to swivlStudio for your convenience):

Account Management > Reset Password