---
title: Admin Overview (video)
description: Follow along to setup your bot and agents
---

[Skip to content](https://learn.tryswivl.com/admin-overview-video-1#main-content)

English

Show submenu for translations

![Full Color.png\]](https://learn.tryswivl.com/hs-fs/hubfs/Full%20Color.png?height=50&name=Full%20Color.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to Studio](https://v3.swivl.studio/)

[Go to Studio](https://v3.swivl.studio/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en)
3. [For Admins](https://learn.tryswivl.com/getting-started?hsLang=en#for-admins)

# Admin Overview (video)

## Follow along to setup your bot and agents

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/SdCZFn8rErg?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="Admin Overview" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

- [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en#main-content)

    - [For Admins](https://learn.tryswivl.com/getting-started?hsLang=en#for-admins)
    - [For Agents](https://learn.tryswivl.com/getting-started?hsLang=en#for-agents)
    - [Set Up your Bot](https://learn.tryswivl.com/getting-started?hsLang=en#set-up-your-bot)
- [Roles & Permissions](https://learn.tryswivl.com/roles-permissions?hsLang=en#main-content)

    - [Password Resets](https://learn.tryswivl.com/roles-permissions?hsLang=en#password-resets)
- [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en#main-content)

    - [Details](https://learn.tryswivl.com/property-manager?hsLang=en#details)
    - [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex)
    - [Groups & Locations](https://learn.tryswivl.com/property-manager?hsLang=en#groups-locations)
- [Chatbot Setup](https://learn.tryswivl.com/chatbot-setup?hsLang=en#main-content)

    - [Installing your Bot](https://learn.tryswivl.com/chatbot-setup?hsLang=en#installing-your-bot)
    - [Advanced](https://learn.tryswivl.com/chatbot-setup?hsLang=en#advanced)
- [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#main-content)

    - [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability)
    - [Handling Live Chats](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#handling-live-chats)
    - [Notifications](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#notifications)
- [FMS Integrations](https://learn.tryswivl.com/fms-integrations?hsLang=en#main-content)

    - [Connecting your FMS](https://learn.tryswivl.com/fms-integrations?hsLang=en#connecting-your-fms)
    - [Leads](https://learn.tryswivl.com/fms-integrations?hsLang=en#leads)
- [SMS & Automated Sequences](https://learn.tryswivl.com/sms-automated-sequences?hsLang=en)
- [Troubleshooting](https://learn.tryswivl.com/troubleshooting?hsLang=en)
- [Reputation Management](https://learn.tryswivl.com/reputation-management?hsLang=en)
- [spot.is (QR codes)](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#main-content)

    - [Payments](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#payments)
- [Performance & Analytics](https://learn.tryswivl.com/performance-analytics?hsLang=en#main-content)

    - [Analyzing Customer Behavior](https://learn.tryswivl.com/performance-analytics?hsLang=en#analyzing-customer-behavior)
- [Connecting Apps](https://learn.tryswivl.com/connecting-apps?hsLang=en#main-content)

    - [Google](https://learn.tryswivl.com/connecting-apps?hsLang=en#google)
- [Resources](https://learn.tryswivl.com/resources?hsLang=en)
- [Notifications](https://learn.tryswivl.com/notifications?hsLang=en)
- [Contact Us](https://learn.tryswivl.com/contact-us?hsLang=en)
- [Payments](https://learn.tryswivl.com/payments?hsLang=en)
- [Voice](https://learn.tryswivl.com/voice?hsLang=en)
- [Cortex](https://learn.tryswivl.com/cortex?hsLang=en)
- [Chatbot Topics](https://learn.tryswivl.com/chatbot-topics?hsLang=en)
- [Ticketing](https://learn.tryswivl.com/ticketing?hsLang=en)

[![Chill listening crop-3](https://learn.tryswivl.com/hs-fs/hubfs/swivl_logo_dark_png.png?width=80&height=24&name=swivl_logo_dark_png.png "Chill listening crop-3")](https://swivl.studio)

swivl Support

Copyright © 2026, swivl