---
title: Access, Account Management, etc.
description: Use industry-standard templates or customize your replies
---

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1. [Using swivl](https://learn.tryswivl.com/?hsLang=en)
2. [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en)
3. [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex)

# Access, Account Management, etc.

## Use industry-standard templates or customize your replies

🚧 Under construction 🚧

The remaining sections within My Storage (Access, Account Management, Features & Amenities, Issue Resolution, Lease, and Pricing) allow you to customize how your bot replies to customers with no coding required!

Let’s look at an example.

This is what the Update Contact Information section will look like when you first navigate to it:

![](https://learn.tryswivl.com/hs-fs/hubfs/image-png-Nov-06-2024-04-08-48-6314-PM.png?width=1387&height=860&name=image-png-Nov-06-2024-04-08-48-6314-PM.png)

 

If you’d like to include additional information...

1. Toggle Message 2 to ON
2. Choose USE CUSTOM
3. Fill out the text box to the left
   
   <iframe height="144.64" src="https://www.youtube.com/embed/izBp4fMcwpA?feature=oembed" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" width="256" allowfullscreen data-mce-src="https://www.youtube.com/embed/izBp4fMcwpA?feature=oembed" data-mce-style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

📢 Validate every section of [My Storage](https://swivl.studio/my-storage) before going live. Be sure that all of the information is up-to-date and don’t leave anything blank.

 

- [Getting started](https://learn.tryswivl.com/getting-started?hsLang=en#main-content)

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    - [For Agents](https://learn.tryswivl.com/getting-started?hsLang=en#for-agents)
    - [Set Up your Bot](https://learn.tryswivl.com/getting-started?hsLang=en#set-up-your-bot)
- [Roles & Permissions](https://learn.tryswivl.com/roles-permissions?hsLang=en#main-content)

    - [Password Resets](https://learn.tryswivl.com/roles-permissions?hsLang=en#password-resets)
- [Property Manager](https://learn.tryswivl.com/property-manager?hsLang=en#main-content)

    - [Details](https://learn.tryswivl.com/property-manager?hsLang=en#details)
    - [Cortex](https://learn.tryswivl.com/property-manager?hsLang=en#cortex)
    - [Groups & Locations](https://learn.tryswivl.com/property-manager?hsLang=en#groups-locations)
- [Chatbot Setup](https://learn.tryswivl.com/chatbot-setup?hsLang=en#main-content)

    - [Installing your Bot](https://learn.tryswivl.com/chatbot-setup?hsLang=en#installing-your-bot)
    - [Advanced](https://learn.tryswivl.com/chatbot-setup?hsLang=en#advanced)
- [Escalations (Live Conversations)](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#main-content)

    - [Agent Profile & Availability](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#agent-profile-availability)
    - [Handling Live Chats](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#handling-live-chats)
    - [Notifications](https://learn.tryswivl.com/escalations-live-conversations?hsLang=en#notifications)
- [FMS Integrations](https://learn.tryswivl.com/fms-integrations?hsLang=en#main-content)

    - [Connecting your FMS](https://learn.tryswivl.com/fms-integrations?hsLang=en#connecting-your-fms)
    - [Leads](https://learn.tryswivl.com/fms-integrations?hsLang=en#leads)
- [SMS & Automated Sequences](https://learn.tryswivl.com/sms-automated-sequences?hsLang=en)
- [Troubleshooting](https://learn.tryswivl.com/troubleshooting?hsLang=en)
- [Reputation Management](https://learn.tryswivl.com/reputation-management?hsLang=en)
- [spot.is (QR codes)](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#main-content)

    - [Payments](https://learn.tryswivl.com/spot-is-qr-codes?hsLang=en#payments)
- [Performance & Analytics](https://learn.tryswivl.com/performance-analytics?hsLang=en#main-content)

    - [Analyzing Customer Behavior](https://learn.tryswivl.com/performance-analytics?hsLang=en#analyzing-customer-behavior)
- [Connecting Apps](https://learn.tryswivl.com/connecting-apps?hsLang=en#main-content)

    - [Google](https://learn.tryswivl.com/connecting-apps?hsLang=en#google)
- [Resources](https://learn.tryswivl.com/resources?hsLang=en)
- [Notifications](https://learn.tryswivl.com/notifications?hsLang=en)
- [Contact Us](https://learn.tryswivl.com/contact-us?hsLang=en)
- [Payments](https://learn.tryswivl.com/payments?hsLang=en)
- [Voice](https://learn.tryswivl.com/voice?hsLang=en)
- [Cortex](https://learn.tryswivl.com/cortex?hsLang=en)
- [Chatbot Topics](https://learn.tryswivl.com/chatbot-topics?hsLang=en)
- [Ticketing](https://learn.tryswivl.com/ticketing?hsLang=en)

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