If your Main FMS is set to StorEdge, the StorEdge Scheduling Strategy dropdown in Cortex → Abandoned Carts lets you control exactly who gets follow-up messages when a customer shows interest but doesn’t reserve or rent. This is an easy way to make sure no lead is left behind.
How it works:
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None: Follow-ups go only to swivl-generated leads (webchats & calls).
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Origination is Lead: Follow-ups go to swivl-generated leads + all leads in StorEdge, including those that didn’t come through swivl (like website leads).
Why it’s powerful:
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Reach more potential renters: Capture leads you might otherwise miss.
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Automate follow-ups: Keep your team focused on renting, not chasing leads.
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Flexible & future-ready: We’re planning more strategies to reach even more leads — let us know if you want early access! 🚀
With this setting, abandoned carts turn into more opportunities to grow your rentals.